Conserv Solutions, Inc. (“Conserv”) exists to bring better care to more of the world’s 450,000+ collections through innovative technology. As part of our business model we help organizations collect and analyze data that affects their collection.
- Information We Collect and Why We Collect It
- How We Use and Share Your Information
- Access to Your Information and Choices
- Security of Your Information
- Questions and How Contact Us
Please reference our Terms of Sale which apply to your purchase of our products. Moreover, if you subscribe to Conserv’s monitoring services or activate service offerings made available in connection with a Conserv product that do not require a monitoring subscription, use of those services are also subject to the Terms of Service.
Information we collect and why we collect it
Conserv collects certain information to enable you to take full advantage of our offerings when you register at our Site, order products or services either through the Site or through our call center, communicate with customer service representatives, participate in our contests, surveys, promotions, or activities, or otherwise communicate with us. If you choose, you can visit the Site without providing us with any information about yourself. We seek to limit the collection and use of customer information required to deliver service to our customers, which includes advising our customers about our products, services and other opportunities, and to administer our business.
Types of personal information we collect when you become a customer and provide it to us include:
- Billing address
- Shipping address
- Email address
- Telephone number
- Credit card, debit card and bank account numbers (solely for payment purposes)
- Information such as your login credentials used to verify your identity if you forget your login credentials for your Conserv account
- Information such as your sensor activity stored in your online account. This activity includes, but is not limited to, environmental data about your collection and alert thresholds and history.
As is true with most websites, we collect certain non-personally identifiable information automatically as you use our Site, which includes:
- IP address
- Browser type
- Computer or device type
- Unique device identifiers for mobile devices or tablets
- Operating system version
- The website from where you navigated to our Site
- Time and date of using, accessing, or otherwise interacting with our Site
- The pages on our Site that you view
- The name of your Internet service provider (ISP)
By using this Site, you consent to the processing of data about you by our analytics partners in the manner and for the purposes set out above. Currently, our analytics partners include, without limitation, Google Analytics, Heap, and HubSpot. In order to make sure you understand how our analytics partners handle your non-personally identifiable information and how they interact with our Site, you should visit the pages linked below for more information, as Conserv has no ability to control or monitor our analytics partners’ data collection or data use practices with respect to such information.
Heap is a third party website optimization service that analyzes how you use our application so that we can improve our product. For more information on the privacy practices of Heap, please check https://heap.io/privacy.
This Site is not directed to, and we do not knowingly collect any personal information from, children or teenagers under the age of 18. If you are under the age of 18, please do not attempt to register with us at this Site or provide any personal information about yourself to us. If you are under the age of 18, you may only use this Site under the supervision of your parents or guardians.
How we use and share your information
As described above, we collect information from you so that we can provide products and services that you purchase from us, and to provide information that you request from us. This includes sending you alerts and important service information about our services. We use your personal information to contact you about your orders, process credit card / debit card transactions, and ship our products to you. We may send you information about our products and services, and new offerings. We may provide information to third party service providers that help us process orders, and fulfill and deliver products and services that you purchase from us. You may opt out of receiving future communications from us by logging into your account and editing your profile. You may also opt out of receiving commercial e-mail from us by following the instructions in each e-mail.
If you subscribe to our services, or make other purchases through the Site, your credit card or debit card information (such as card type and expiration date) and other financial data that we need to process your payment may be collected and stored by the payment processors with which we work. We may also collect some limited information, such as your postal code, mobile number, and details of your transaction history, all of which are necessary to provide the subscription services or products. In addition, the payment processors generally provide us with some limited information related to you, such as a unique token that enables you to make additional purchases using the information they’ve stored, including recurring payments if you become a subscriber, and your card’s type, expiration date, and certain digits of your card number.
We use third parties to assist with providing our products and services to you, host our Site, send out email updates about the Site, provide marketing and advertising services for us, remove repetitive information from our user lists, and process payments. These service providers will have access to your personal information in order to provide these services, but when this occurs we implement reasonable contractual and technical protections to limit their use of that information to help us provide the service. We also employ strong security and technological controls and provisions to protect against unauthorized Conserv employee access data collected from your products.
We belong to ad networks that may use your browsing history across participating websites to show you interest-based advertisements on those websites. Our Site does not respond to “do not track” signals or similar mechanisms to indicate you do not wish to be tracked or receive interest-based ads. To learn more about interest-based advertisements and your opt-out rights and options, visit the Digital Advertising Alliance and the Network Advertising Initiative websites (www.aboutads.info and www.networkadvertising.org).
Except as otherwise provided in this Policy, we will share personal information with companies, organizations or individuals outside of Conserv when we have your consent to do so.
We will share personal information with third party companies, organizations or individuals outside of Conserv if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
- Meet any applicable law, regulation, subpoena, legal process or governmental request.
- Enforce applicable Terms of Sale and Terms of Service, including investigation of potential violations.
- Detect, prevent, or otherwise address fraud, security or technical issues.
- Protect against harm to the rights, property or safety of Conserv, our users, customers or the public as required or permitted by law.
Access to your information and choices
You can access and update certain information we have relating to your online account by logging into your online account to update contact information. Under the “log in” section you can update your email address and password. If you have questions about personal information we have about you can Contact Us. You can opt-out of receiving marketing and promotional emails from Conserv by using the opt-out or unsubscribe feature contained in the emails.
You can close your online account by emailing us at firstname.lastname@example.org. If you close your account, we will no longer use your online account information or share it with third parties. We may, however, retain a copy of the information for a period of time reasonably necessary for archival purposes, and to avoid identity theft or fraud.
Security of your information
We use commercially reasonable physical, technical and administrative security measures and safeguards to protect the confidentiality and security of your personal information. However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. Please note that e-mails and other communications you send to us through our Site are not encrypted, and we strongly advise you not to communicate any confidential information through these means.
Questions and how to contact us
Conserv Solutions, Inc.
5600 9th Ave South
Birmingham, AL 35212